Returns & Exchanges
At Sun Mountain Sports, we stand behind the quality of our gear and want to ensure you are fully satisfied with your purchase. If your equipment doesn't meet your expectations, you can return or exchange unused items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the unused item in its original packaging with all tags attached, ensuring the gear is securely packed to prevent damage during transit.
Attach the Label
Print the prepaid shipping label provided through our portal and affix it clearly to the outside of your return box.
Drop Off and Refund
Hand over your package to the designated carrier; once our warehouse inspects the return, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing